Privacy Policy

This Privacy Policy ("Policy") describes how bersama4d ("we", "us" or "our"), the operator of the sports betting and online casino information platform at https://bersama4d.cam ("Platform"), collects, uses, stores, shares and protects the personal information of individuals ("Users", "you" or "your") who access or use the Platform.

Bersama4d is an English-language Platform targeted at eligible Malaysian adults aged 21 years and above. We recognise that Users in Malaysia have rights and expectations regarding their personal information, and we take those expectations seriously. This Policy is written in plain English to help you understand our practices clearly and without unnecessary complexity.

By accessing the Platform, creating an account or submitting personal information to bersama4d through any channel, you acknowledge that you have read and understood this Policy. If you do not agree with any part of this Policy, you should discontinue use of the Platform.

This Policy should be read alongside our Terms and Conditions and our Responsible Gambling guidelines.

For the purposes of this Policy, the following terms carry the meanings assigned below:

• "Personal Data" means any information that identifies or could reasonably be used to identify a living individual, whether directly (e.g. full name, email address) or indirectly (e.g. device identifier, IP address combined with other data).
• "Processing" means any operation performed on Personal Data, including collection, recording, storage, use, disclosure or deletion.
• "Controller" means the entity that determines the purposes and means of Processing — in this context, bersama4d.
• "Processor" means a third party that processes Personal Data on behalf of the Controller, such as a payment gateway or hosting provider.
• "KYC" means Know Your Customer — the identity verification process applied to User accounts for fraud prevention and regulatory compliance purposes.
• "Cookie" means a small text file placed on a User's device by the Platform for the purposes described in Section 8.
• "MYR / RM" means Malaysian Ringgit, the primary transaction currency used on the Platform.

Bersama4d collects Personal Data through several channels, including account registration, payment processing, Platform use and direct communication with our support team. The categories of data we collect include the following:

We do not intentionally collect Sensitive Personal Data (such as racial or ethnic origin, health information or biometric identifiers) unless this is strictly required for a specific regulatory compliance purpose, in which case we will seek your explicit consent.

Bersama4d processes the Personal Data it collects for defined, specific purposes. We do not use your data for undisclosed purposes or in ways that are incompatible with the purposes described below.

Where bersama4d intends to process your data for a purpose not listed above, we will notify you and, where required, seek your consent before proceeding.

Bersama4d processes Personal Data on the basis of one or more of the following lawful grounds:

• Contractual necessity: Processing required to perform our obligations to you under the Terms and Conditions — including account management, transaction processing and support services.
• Legal obligation: Processing required to comply with applicable laws and regulations, including anti-money laundering requirements, KYC mandates and data retention rules.
• Legitimate interests: Processing carried out in pursuit of bersama4d's legitimate business interests, such as fraud prevention, Platform security, analytics and responsible gambling monitoring — where those interests are not overridden by your privacy rights.
• Consent: Where we send optional marketing communications or use non-essential cookies, we will seek your consent. You may withdraw consent at any time by contacting [email protected].

Bersama4d does not sell, rent or trade your Personal Data to third parties. We share data only in the following limited and defined circumstances:

• Payment processors: MYR payment providers including Touch 'n Go eWallet, Boost, GrabPay, Maybank, CIMB, Public Bank, Hong Leong Bank, DuitNow, FPX and USDT TRC20 receive the transaction data required to process your deposits and withdrawals. Each provider operates under its own data protection obligations.
• KYC and identity verification partners: Third-party identity verification services may receive identity and document data for the purpose of completing mandatory verification checks.
• Technology and hosting providers: Infrastructure, server, analytics and security service providers who process data on behalf of bersama4d as Processors under appropriate contractual safeguards.
• Legal and regulatory authorities: Where required by applicable law, court order or regulatory direction, bersama4d may disclose Personal Data to relevant authorities. We will notify you of such disclosure where legally permitted to do so.
• Business transfers: In the event of a merger, acquisition or asset sale, User data may be transferred as part of the transaction. We will provide notice before Personal Data becomes subject to a different privacy policy as a result.

Bersama4d retains Personal Data for as long as is necessary to fulfil the purposes for which it was collected, or as required by applicable legal and regulatory obligations, whichever is longer.

In general terms:

• Account data is retained for the duration of your account's active status and for a defined period following account closure, to satisfy audit and legal compliance requirements.
• Transaction and financial records may be retained for the period mandated by applicable financial regulations, which may extend beyond account closure.
• KYC verification documents are retained in accordance with anti-money laundering and identity verification obligations applicable in the relevant jurisdiction.
• Support communications are retained for a reasonable period for quality assurance and dispute resolution purposes.
• Technical and analytical data is typically anonymised or aggregated after a shorter retention period where it is no longer required for security or operational purposes.

When Personal Data is no longer required, bersama4d will securely delete or anonymise it using appropriate technical methods.

Bersama4d uses cookies and similar technologies on the Platform to enable core functionality, maintain session security and support Platform performance. The categories of cookies we use are described below:

• Strictly necessary cookies: These are essential for the Platform to function. They enable you to remain logged in during a session, maintain your account preferences and complete secure transactions. These cookies cannot be disabled without impairing Platform functionality.
• Functional cookies: These remember your Platform preferences, such as language or interface settings, to provide a more consistent experience across sessions.
• Analytical cookies: These collect aggregated, anonymised information about how Users interact with the Platform, including pages visited and time spent. This helps bersama4d improve the Platform's structure and content.
• Security cookies: These support fraud detection, bot prevention and session integrity verification to protect your account from unauthorised access.

Bersama4d does not use advertising or behavioural targeting cookies on the Platform. You may manage cookie preferences through your browser settings. Please note that disabling strictly necessary cookies will affect your ability to use the Platform normally.

Bersama4d implements and maintains a range of technical and organisational security measures designed to protect Personal Data against unauthorised access, accidental loss, alteration or disclosure. These include, but are not limited to:

• Encryption of data in transit using industry-standard TLS protocols;
• Encryption of sensitive data at rest within our storage systems;
• Access controls that restrict Personal Data access to authorised personnel on a need-to-know basis;
• Regular security assessments of Platform infrastructure and third-party integrations;
• Session management controls to reduce exposure from inactive or compromised sessions.

While bersama4d takes these security obligations seriously, no digital system is entirely free from risk. We encourage Users to maintain strong, unique passwords for their accounts and to contact support immediately if they suspect unauthorised access.

Bersama4d recognises that Users have rights in relation to their Personal Data. Subject to applicable law and certain limited exceptions, the following rights are available to Users of the Platform:

• Right of Access: You may request a copy of the Personal Data bersama4d holds about you.
• Right to Rectification: You may request correction of inaccurate or incomplete Personal Data.
• Right to Erasure: You may request deletion of your Personal Data where it is no longer necessary for the purposes it was collected, subject to legal retention obligations.
• Right to Restriction: You may request that we restrict processing of your data in certain defined circumstances.
• Right to Portability: Where processing is based on consent or contractual necessity, you may request that we provide your data in a structured, machine-readable format.
• Right to Object: You may object to processing based on legitimate interests or for direct marketing purposes.
• Withdrawal of Consent: Where processing is based on consent, you may withdraw that consent at any time without affecting the lawfulness of prior processing.

To exercise any of the above rights, please submit a written request to [email protected] from your registered email address. We will acknowledge your request within five business days and aim to respond in full within ten business days, or within such timeframe as may be required by applicable law.

We may require identity verification before fulfilling certain requests to protect against unauthorised access to another person's data.

The bersama4d Platform is strictly intended for adults aged 21 years and above. We do not knowingly collect or process Personal Data belonging to individuals under the age of 21.

If bersama4d becomes aware that Personal Data has been collected from a person under the age of 21, we will take immediate steps to delete that data, close the associated account and notify relevant parties where required.

If you are a parent or guardian and believe that a minor has submitted Personal Data to bersama4d, please contact us immediately at [email protected] so that we can investigate and take appropriate action.

The bersama4d Platform may reference or describe services provided by third-party providers, including payment processors such as Touch 'n Go eWallet, Boost, GrabPay, Maybank, CIMB and DuitNow. Where you access a third-party service or payment interface in connection with your bersama4d account, that third party's own privacy policy and data handling practices will apply to information you provide directly to them.

Bersama4d is not responsible for the privacy practices or content of third-party services. We encourage Users to review the privacy policies of any third-party services they use in connection with the Platform.

Our Platform does not embed third-party advertising, social media widgets or external tracking scripts for commercial purposes. Any technical integrations with third-party services are limited to those necessary for Platform operation, payment processing and security.

Bersama4d reserves the right to update or revise this Privacy Policy at any time to reflect changes in our data practices, applicable law or the services offered on the Platform. Revised versions of this Policy will be published on this page with an updated "Last reviewed" date.

Where changes are material — for example, where we introduce a new category of data processing or a new data sharing arrangement — bersama4d will provide additional notification to registered Users through the Platform or by email to the address associated with your account.

Your continued use of the Platform following the publication of an updated Policy constitutes your acceptance of the revised terms. If you do not agree with the changes, you should discontinue use of the Platform and may request account closure in accordance with our Terms and Conditions.

We recommend that all Users review this Policy at least once per year and whenever they receive a notification of an update.

If you have any questions, concerns or requests regarding this Privacy Policy or bersama4d's data handling practices, please contact our support team using the details provided below. We are available seven days a week, including Malaysian public holidays.

Support email: [email protected]

Support availability: 24 hours a day, seven days a week.

Response target: Formal privacy requests will be acknowledged within five business days and responded to in full within ten business days.

When submitting a privacy-related request, please include your registered email address, a clear description of your request or concern and, where applicable, your account username or reference number. This will help us locate your data and respond accurately.